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That Pet Place: Products & Services

That Pet Place is an online store that offers a huge selection of aquarium supplies, dog supplies, cat supplies, reptile supplies, bird supplies, small pet supplies, and supplies for ponds and wild birds. That Pet Place also sells aquarium livestock such as fish, coral and live aquarium plants.

That Pet Place offers several shopping categories:

That Pet Place: Company Background

That Pet Place online store went live in 2000, and their company was built in 1978. That Pet Place has several brick and mortar stores located all over the United States, with their first and largest birck and mortar store being located in Lancaster, Pennsylvania. That Pet Place is also known as That Fish Place, or Fish Net.Inc

That Pet Place contact information:

237 Centerville Road,

Lancaster, PA 17603

Toll Free Call:1-800-733-3829

That Pet Place: Customer Feedback & Reviews

Customer reviews for That Pet Place are mixed, with customers either loving them or hating them

Positive customer reviews commented on:

  • High quality
  • Large selection
  • Cheap prices

Negative customer reviews commented on:

  • Bad customer service
  • Slow shipping
  • some customers stated that their order never came

Some That Pet Place customer reviews were:

"great company, great service, best prices around, beats the competition every time!"

"Placed a large order over nearly 5 weeks ago. (aug 23). I ordered 3 thermo perches for my African Grey parrots as we just moved up to a different climate and it begins snowing around the beginning of October. The items became out of stock, I sent numerous communications inquiring when the item would be available, I would get an email back saying "I'll check into that" by "Jennifer" then she would close the case."

"Great Products... I have purchased things from T.P.P. in the past with terrific success thus the repeat buy. I would recommend them to anyone looking to buy!"

That Pet Place: Business Credibility & Trustworthiness

That Pet Place does have a BBB file, but it is under their alias That Fish Place. That Fish Place is not accredited with the Better Business Bureau; however they do have a BBB rating of "A-". Their BBB file was opened on July 19th 1977. Over the last three years,  there has been eight complaints filed against That Fish Place with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction.

The complaints filed against That Fish Place were:

  • 1 complaint was due to advertising/sales Issues
  • 2 complaints was due to delivery issues
  • 1 complaint was due to guarantee/warranty Issues
  • 4 complaints was due to billing and collections. 
That Pet Place: Website Popularity & Google Ranking

That Pet Place website popularity:

  • That Pet Place has a worldwide Alexa traffic rating of 76,966 out of 30 million websites.
  • That Pet Place has an American Alexa traffic rating of 20,325
  • That Pet Place has a Google pagerank of five out of ten.
  • The That Pet Place site receives around 2,730 unique visitors daily, which account for 9,828 daily page views. 
  • About 86% of the visitors to the That Pet Place site are American.
That Pet Place: Social Media Presence

That Pet Place social media presence:

  • That Pet Place can be followed on Facebook; they have 11,709 likes on Facebook and have 502 people talking about them. That Pet Place updates their Facebook page every other day.
  • That Pet Place can be followed on Twitter; they have 532 followers on Twitter and have posted 1137 tweets. That Pet Place tweets every day.
  • That Pet Place offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products. 
  • That Pet Place is on YouTube; they have uploaded 41 videos and have 380 subscribers
  • That Pet Place is on Pinterest; they have pinned 142 items and have 9 followers
  • That Pet Place is on Google Plus; they have 74 pluses
  • That Pet Place has three blogs customers can follow; they update their blogs about once a week
That Pet Place: Website Security & Safety

That Pet Place uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft, and is protected by McAfee Secured. Google Safe Browsing lists the That Pet Place site as "not suspicious" and states that no malicious software or suspicious content has been detected or hosted on it in the last ninety days. The Google safe browsing page for That Pet Place can be viewed here.

That Pet Place: Pricing & Packages

That Pet Place is not only very competitively priced, but they also have a low price guarantee on all of their products. In a price comparison of three products, that can be found at That Pet Place and at three other online stores, That Pet Place was cheaper on two items and more expensive on one item than their leading competitors were.

Design Elements Great Wall of China Aquarium Ornaments

  • That Pet Place: $4.72
  • Leading competitor: $8.30

All Natural Adult Iguana Food 25lb

  • That Pet Place: $89.81
  • Leading competitor: $69.99

Dogit Nylon Hooded Raincoat

  • That Pet Place: $12.74
  • Leading competitor: $14.97
That Pet Place: Shipping Rates & Policies

That Pet Place shipping rates and policies:

  • That Pet Place ships within the United States and to numerous international locations
  • That Pet Place does not ship to PO boxes and APO/FPO addresses.
  • Orders are usually sent within 1-2 business days.
  • Orders are sent via FedEx and USPS
  • That Pet Place occasionally offers free shipping
  • Contiguous United States shipping cost is available at the checkout

International orders (including Alaska and Hawaii):

  • International customers (including customers from Alaska and Hawaii) have to contact customer service for shipping methods and payment options
  • Customers outside North America have to have a minimum order of $150
  • Customer service can be contacted through email or by their phone number: 1-800-733-3829

That Pet Place offfers seven shipping options for customers in the contiguous United States:

  • FedEx 2 Day 
  • FedEx Priority Overnight 
  • FedEx Standard Overnight
  • USPS Parcel Post 
  • USPS Priority Mail 
  • FedEx 3 Day
  • FedEx Ground 
That Pet Place: Payment Methods Accepted

That Pet Place accepts numerous payment options.That Pet Place accepts:

  • MasterCard
  • Visa
  • American Express,
  • Discover Card
  • PayPal
  • Google Checkout

That Pet Place does not accept any other online payment method like Bill Me Later, or Amazon Payments, nor do they accept money orders, wire transfers or checks of any kind.

That Pet Place: Returns, Refunds & Exchange Policy

That Pet Place return and refund policy

  • That Pet Place offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging, paperwork and have all tags still attached.
  • Shipping costs are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is being returned is due to manufacturer's fault or That Pet Place's error.

How to make a return:

  • Customers must contact That Pet Place's customer service to obtain a RMA number.
  • That Pet Place customer service can be contacted at:1-800-733-3829
  • The RMA number should be printed clearly on the outside of the package.

Returns should be sent to:

237 Centerville Road,

Lancaster, PA 17603, USA

That Pet Place: Product images & screenshots
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